We have received reports from some users stating that they cannot log in on their first attempt, but successfully log in on their second attempt.
Our technical investigation shows that this issue typically occurs when accessing the website through an SNS in-app browser (the browser that opens automatically inside apps like X/Twitter, Instagram, or Facebook).
To ensure a smooth login, please try either of the following methods:
💡 Recommended Solutions:
- Open in your standard browser app: Copy the website URL, open your preferred browser app (such as Safari or Chrome), paste the URL, and log in.
- Use the “Open in Browser” option: If you have already tapped the link inside the SNS app, tap the menu/settings button (usually represented by three dots
...or a share icon) in the top-right or bottom-right corner of the screen, and select “Open in Browser” or “Open in Safari/Chrome.”
We sincerely apologize for any inconvenience this may cause and highly appreciate your cooperation!
